Patient Information

What to Expect at Your Pet's Appointment

Knowing what to expect at your pet's first appointment will help to make the process easier and more enjoyable for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in the Hoquiam, Aberdeen, Ocean Shores, Westport, Grayland, Montesano, Elma, Cosmopolis, and the Grays Harbor communities. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

Our friendly and experienced team is passionate about providing our patients with high-quality surgical procedures, reliable preventative care, and the daytime emergency treatments they need.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What forms of payment do you accept?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratch Pay as financing options. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our hospital, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  If your pet requires emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If for any reason you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer your timeslot to other clients.

• What types of animals do you treat?

  We have extensive experience in the care of dogs and cats of all breeds and sizes.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  As a pet owner, you are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  We require a deposit payment for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.